Orders, Shipping, and Returns
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Can I cancel or update my order once it’s been placed?
Unfortunately, you can't update your order after it has been placed. If you need to cancel your order, please email us at hi@moonjuice.com with "CANCEL ORDER" and your order number as the subject. We will do our best to accommodate you! Please note that orders cannot be canceled once they hav... -
We are happy to offer free shipping on orders over $50 to the contiguous U.S. via SmartPost. Free shipping will automatically be applied to orders that are over $50 before taxes and after discounts are applied. Online gift card amounts do not apply towards the free shipping threshold. Please b...
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How do I return or exchange an item?
If you'd like to return or exchange a product you've purchased on our site, please visit our Returns Center -
How long should I expect to wait for my order?
Most orders are processed within 2-4 business days. From there it depends on the shipping option you choose! Free Shipping on orders over $50 - 2-8 business days Standard Ground Shipping - ~3-5 business days Express 3 Day - ~1-3 business days Please note, all shipping options do not accoun... -
How will I know when my order has shipped?
You will receive an email with tracking information the moment your label is printed! Please allow 24 hours for the information to be updated by the shipping provider. -
What do I do if I received the wrong items?
If your order is incorrect please reach out to us at hi@moonjuice.com with your order number in the subject line. We will make it right! -
What if my order arrived damaged?
If an item arrives damaged, please email us at hi@moonjuice.com within 7 days of receipt with the subject line “DAMAGED”. Please include your order number and shipping address so we can ship you a replacement asap!